Return Policy
Last update: 19/02/2026
This Privacy Policy describes how Gerakina Olive Groves (hereinafter "we", "us") collects, uses and protects the personal data of visitors and customers of the online store (hereinafter "Website"). 1) Data Controller – Contact Details
Data Controller:
Petri Nemea
Email: oliveoilgerakina@gmail.com
Telephone: 6945890659
For any issue regarding your personal data or to exercise your rights, you can contact us at the above details. 2) What data do we collect?
Depending on how you use the Website, we may collect:
A. Data you give us
Order & billing information: name, address, zip code, city/country, telephone, email, invoice details (where required).
Account details (if created): name, email, login details (in encrypted/hashed format where applicable).
Contact: message content in a contact form or email.
Newsletter: email (and any name) if you subscribe to our list.
B. Data collected automatically
Technical connection and usage data (e.g. IP, device/browser type, pages visited, access time).
Data via cookies/similar technologies (see Cookies Policy).
We do not seek to collect special categories of data (e.g. health data). Please do not send us such information.
3) Processing purposes and legal bases
We process your data for the following purposes:
Order fulfillment & e-shop service provision
Processing, confirmation, invoicing, shipping/delivery of products (olive oil, wine, olives)
Legal basis: execution of a contract (order).
Customer service & communication
Responses to requests/questions, complaint management, order updates
Legal basis: performance of a contract or legitimate interest (smooth operation/service).
Compliance with legal obligations
Compliance with tax/accounting obligations, consumer law obligations, etc.
Legal basis: legal obligation.
Marketing / Newsletters
Sending updates/offers only if you have registered and given consent
Legal basis: consent. (You can unsubscribe at any time from the “unsubscribe” link or by email.)
Security & fraud/malicious activity prevention
Website and transaction protection
Legal basis:
legitimate interest.
Statistics/experience improvement (analytics)
Traffic measurement and operations optimization
Legal basis:
consent (where required via cookies) or legitimate interest for absolutely necessary technical statistics.
4) Who receives your data (Recipients)
Your data may only be shared to the extent necessary to:
Courier/transport companies for delivery.
Payment providers / banks
to complete payments (we do not receive/store full card details when the payment is made in the provider’s secure environment).Accountant/accounting firm for tax and accounting compliance.
Technical providers
(hosting, maintenance, email services, newsletter platforms), who act as processors with appropriate contracts and security measures.
We do not sell your personal data to third parties.
5) Transfer outside the EU/EEA
If providers based or maintaining infrastructure outside the EU/EEA are used (e.g. email/analytics services), the transfer is made with appropriate safeguards (e.g. standard contractual clauses) where required by law.
6) Retention time
We keep your data only for as long as necessary:
Order/Invoicing Data: for as long as tax/accounting legislation requires.
Contact details:
until the request is completed and for a reasonable period for documentation.Newsletter: until you withdraw your consent (unsubscribe).
Cookies: in accordance with the Cookies Policy and your settings.
7) Your rights
You have the right to:
Access to your data
Correction inaccurate data
Delete (where applicable)
Restriction processing
Portability data (where applicable)
Objection in processing based on legitimate interest
Withdrawal of consent anytime (without retroactive effect)
To exercise rights: send an email tooliveoilgerakina@gmail.com.
If you believe that your rights are being violated, you can also file a complaint with the competent supervisory authority (Personal Data Protection Authority).
8) Data security
We take reasonable technical and organizational security measures (e.g. access controls, software updates, backups) to protect data from loss, alteration, unauthorized access or disclosure.
9) Links to third parties
The Website may contain links to third-party websites/platforms. We are not responsible for the privacy practices of third parties. It is recommended that you read their respective policies.
10) Minors & alcohol products
Purchases involving wine/alcoholic products require that the user is over 18 years of age, in accordance with applicable law. We do not seek to collect data from minors.
11) Policy Changes
We may update this Policy from time to time. The “Last updated” at the top will change accordingly.